FAQ

I did not receive a confirmation email when registering. What should I do?

Please click on the following link, here you can restart the sending process: Resend activation email
If you still do not receive an email, please contact support at support(at)syssy.net

Where can I find the plugins for the different CMS?

There are currently plugins for Wordpress and TYPO3. You can find the download when you are logged in under "Service".

The plugin cannot communicate with SYSSY, I get an error message.

Please generate a new API key in the project settings and enter the API key again in your backend of the website.
If there are still problems, please contact us with a detailed description of the problem support(at)syssy.net.

Wordpress

Check plugins
If you are using Wordpress, please check if you are using a plugin that blocks the API. There are plugins like Disable WP REST API that block the API completely.
But with most plugins you can enable specific APIs. Have a look in the plugin settings to see if you can find something about the SYSSY API.

Activate permalinks

If you don't use a plugin, try if you can call www.meinedomain.at/wp-json, if /wp-json works at the end of your URL. If it doesn't work and you get a 404 error, please check if your permalink settings fit. In the Wordpress backend under "Settings" -> "Permalink" must NOT be set to "simple", otherwise the API will not work. Any other setting will work.

My website cannot be monitored. What can I do?

It is possible that your hoster has SYSSY on the blacklist and is blocking our requests.
We are happy to contact the host and try to solve the problem.
In this case, please contact our support directly at support(at)syssy.net and send us the following information: Domain of the website, name of the host

I don't get emails about alerts. Where can i customize that?

You can activate and deactivate alerts mails for every single project. Please check the settings there.

You can configure your email address in your user settings. Select user settings and "Error email" you can click on the button "Edit notification address" and then enter an email address.

The daily mail is annoying. Where can I leave this?

Under "Daily Mail" settings you can click on the "Edit settings" button and unsubscribe from your daily mail.