FAQ

What is SYSSY?

SYSSY is an online platform for managing and monitoring multiple websites. Websites can be checked on different levels:

• Availability
• Security
• GDPR
• Performance
• SEO

For different CMS (Content Management Systems) there are plugins/extensions/modules with which you can connect a website with SYSSY. This connection enables a transfer of relevant data from the website to SYSSY, which is evaluated and displayed there.

By collecting the data in the SYSSY platform, a completely new overview of all websites to be maintained is created. Work such as maintenance, control and documentation is thus simplified.

For whom is SYSSY?

SYSSY is aimed at all companies that manage at least one website and want to take good care of it. 
In general, these are the following companies:

• Web agencies
• Advertising agencies
• IT service companies
• Web developers who develop websites as freelancers
• Companies that develop their own websites

How do I benefit from SYSSY?

If websites are maintained by customers, they must or should be monitored in some way. If there are maintenance contracts for websites, you are even obliged to monitor them.

For the fulfillment of maintenance contracts, the availability of a website must be monitored on the one hand, and regular security updates must be applied on the other. Instead of updating websites at certain intervals (once a month or once a quarter) and applying updates in an untargeted manner, SYSSY informs you directly about security updates, so that you have the possibility to react immediately to security releases and to update your website only when it is necessary.

We also recommend SYSSY for projects WITHOUT a maintenance contract. This way you can make targeted offers to your customers when security relevant updates for the project are released. You can not only achieve a better customer loyalty, but also generate more revenue. The costs for SYSSY are quickly recovered by the update orders placed.

Can SYSSY be customized?

Currently, SYSSY cannot be customized. The same functions are available to all users.

Will I be notified about updates?

If SYSSY has an upcoming system update, you will be notified via an info window at app.syssy.net.

You can check the current status on the status page at https://syssy.statuspage.io/. Here you can also sign up for an info mail that you will receive when an update is imminent.

Generally, updates are done outside of business hours. On weekdays we start with updates only after 18:00 or we move the updates to a weekend.

Where is SYSSY hosted?

SYSSY runs in a data center in Nürnberg (Germany). The data that is stored at SYSSY therefore never leaves the EU.

Which CMS are supported?

The concept behind SYSSY basically works in such a way that any system can be connected to SYSSY. There is a standard interface for how data is sent to SYSSY.

There are plugins/extensions/modules for the following CMS:

• TYPO3
• Wordpress
• Contao (Beta Test)
• Drupal (Beta Test)
• Joomla! (Beta Test)
• PrestaShop (Beta Test)
• Magento (Beta Test)

The plugins for beta testing are not available for public download. If you are interested in testing a module, send an email to office(at)syssy.net and we will send you the plugin for testing.

You can also connect your own systems or other CMS to SYSSY. If you are interested in connecting your own system, please contact us.

How often is a website monitored?

The websites in SYSSY are checked for availability several times a day.
Currently, it is not possible to set a more frequent monitoring. 

The performance, SEO and DSGVO check is done less often, but also several times a week.

Are there multiple users per account?

At the current time, there are neither multiple users nor user roles. However, the feature is currently in the works and will be completed by the end of 2023. Then there will be multiple users per account, which will have different roles and different permissions in the system.

Is there onboarding training available?

We can arrange an onboarding appointment for you and your team. You'll also get some tips and tricks on website management. Contact us at office(at)syssy.net to make an appointment.

Is there a manual?

The manual is currently under construction. When it is ready, you will find it on our website.

I am missing a feature. Can you develop it?

If you would like to have features that you miss in SYSSY, contact our support and send us an email with a description of the new feature as detailed as possible to support@sysy.net. We will review your feature request and let you know if we might already have the feature in planning, or if we will include it in our planning.

In general, we are open to feature requests. A feature that is important to you may also be helpful to other SYSSY users.

Where can I download the app?

The SYSSY app is available for Android and iOs, you can download it from Google Play Store and Apple App Store.

What devices are supported by the app?

The app runs on smartphones and tablets.

Can I customize app notifications?

You can set when you want to receive push notifications from the app directly in the app settings. You can set weekdays and times, so that you don't receive notifications at night or on weekends, for example.

Furthermore, you can set for each project (each website) whether you want to receive an app notification for the alerts or not.

Who can register?
SYSSY is only available for companies and cannot be used by private individuals. Furthermore, SYSSY is only active in Europe.

You can use SYSSY in the following countries:

• Austria
• Germany
• Switzerland
• Belgium
• Bulgaria
• Denmark
• Estonia
• Finland
• France
• Greece
• Ireland
• Iceland 
• Italy
• Croatia
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Sweden
• Switzerland
• Slovakia
• Slovenia
• Spain
• Czech Republic
• Hungary
• United Kingdom
• Cyprus

What happens after the trial month?

After the trial month, your SYSSY account will be deactivated unless you sign up for a subscription. 

A subscription will not be automatically created for you. To make sure you don't miss it, we will send you an email a few days before your account expires. You will receive another email when your account has been deactivated. 

If your account has already been deactivated, your projects will still be saved. You can still log in and subscribe at any time. However, your projects will no longer be monitored.

What are the different subscriptions?

There are two types of subscription. You can either sign up for a monthly subscription, which is renewed monthly and also charged monthly. You have the option to cancel the subscription every month.

With the annual subscription, you sign up for the subscription for one year in advance. The invoice for the entire year is sent to you directly after the subscription and must also be paid in advance. In return, you get one month for free with the annual subscription. :)

There are different price models depending on the number of projects. Here you can find information about the different price models.

I did not receive a confirmation email when registering. What should I do?

Please click on the following link, here you can restart the sending process: Resend activation email
If you still do not receive an email, please contact support at support(at)syssy.net

Where can I find the plugins for the different CMS?

There are currently plugins for Wordpress and TYPO3. You can find the download when you are logged in under "Service".

The plugin cannot communicate with SYSSY, I get an error message.

Please generate a new API key in the project settings and enter the API key again in your backend of the website.
If there are still problems, please contact us with a detailed description of the problem support(at)syssy.net.

Wordpress

• Check plugin
  If you are using Wordpress, please check if you are using a plugin that blocks the API. There are plugins like Disable WP REST API that block the API completely.
  But with most plugins you can enable specific APIs. Have a look in the plugin settings to see if you can find something about the SYSSY API.
• Activate permalinks
  If you don't use a plugin, try if you can call www.meinedomain.at/wp-json, if /wp-json works at the end of your URL. If it doesn't work and you get a 404 error, please check if your permalink settings fit. In the Wordpress backend under "Settings" -> "Permalink" must NOT be set to "simple", otherwise the API will not work. Any other setting will work.

TYPO3

• Multilingual pages
  For multilingual sites the start page can be redirected to subpages and therefore the API call does not work. Go to "Test API" in the project dashboard and look at the called URL. If the URL looks like a subpage, like www.domain.com/en/ TYPO3 probably won't call the extension. Enter your own APi url in the API settings. e.g. https://www.domain.at/
• Redirects
  The same as with multilingual pages can happen with redirects to e.g. www.domain.com/startseite/. It can happen that the API can not be called. You can specify your own APi url in the API settings. e.g. www.domain.com
  Also pay attention to the redirects from the domain without www to www. If you use the domain with www, then please enter it as project domain.
• Testing
  Go to the project dashboard and click on the link "Test API". Here you can see the URL that is called by the API. Copy the URL into the address bar of your browser and see what happens.
  • There should be no error message here
  • There should be no redirection to a URL that does not contain the type=12067758 parameter.
  • A white page without error messages is good! :)

My website cannot be monitored. What can I do?

It is possible that your hoster has SYSSY on the blacklist and is blocking our requests.
We are happy to contact the host and try to solve the problem.
In this case, please contact our support directly at support(at)syssy.net and send us the following information: Domain of the website, name of the host

I don't get emails about alerts. Where can i customize that?

You can activate and deactivate alerts mails for every single project. Please check the settings there.

You can configure your email address in your user settings. Select user settings and "Error email" you can click on the button "Edit notification address" and then enter an email address.

The daily mail is annoying. Where can I leave this?

Under "Daily Mail" settings you can click on the "Edit settings" button and unsubscribe from your daily mail.

There is the possibility of an online live demo.

The online demo takes place via a video conference. All you need is a browser, a camera (if you want to be seen), speakers and a microphone.

If you are interested in a live demo, feel free to send us an email with your request to office(at)syssy.net.

There will also be live public demos in the future. Follow us on LinkedIn to be informed about current events.

We will be happy to answer any further questions you may have. Send us an email with your questions to office(at)syssy.net and we will contact you.